Shipping policy

The processing time of the Magic Cajitas is maximum 48h (excluding holidays that may take longer).

From the moment the order is confirmed, it will not be possible to change the name, address, or any details of the consignment.

All Magic Cajitas are sent to a collection point with a tracking number. As soon as the Cajita is deposited, the client will be able to track it through the data sent to the client via email. Once the Magic Cajita has been deposited, the customer will be responsible for the correct reception of it.

Please, before completing the payment, it is recommended that the customer check your shipping address. If you enter the wrong address into the shipping data, we cannot be responsible if the Cajita is lost. We are not responsible for the return or replacement of this order.

Your Magic Cajita will be sent to the nearest collection point of the given address. Once your little box comes, you'll have eight days to pick it up. You will be informed of the address and schedule by email. You will also receive an SMS if you have provided a mobile phone.

Change and return policy

Because of the nature of the products Your Magic Onaste Store does not support changes or returns.

Where a product has suffered any impact during transport. We recommend that you contact the same day as the collection of the Magic Box in pedidos@ireneonaste.com , indicating your order number and your demand. In addition, we will need a picture of the Magic Box and the defective product to proceed with your case.

The transport costs of the return shall always be borne by the customer.